FAQ

Delivery time within Cilacap typically takes just 1 business day. We offer fast delivery service with 24-hour delivery for surrounding areas of Cilacap.

You can track your package location through our app or website using the tracking number provided after shipment. We also provide real-time notifications via SMS or email.

Yes, for shipping heavy items such as machinery or furniture, we charge an additional fee based on the weight and size of the item. This fee will be communicated before shipment.

If your package is damaged during shipping, we will compensate for the loss according to the insurance purchased. Please check the package condition upon receipt and report any damage immediately.

Express shipping service is available every day, including national holidays. However, delivery time may be slightly longer depending on traffic and weather conditions.

If a shipping error occurs, please contact our customer service within 24 hours. We will process the refund after confirmation and further verification.